Because our products are made to order, we do not accept returns or refunds for buyer’s remorse or incorrect sizing.
However, we will offer a replacement or refund in the following cases:
- The product arrives damaged
- The product is defective
- The wrong item was received
To be eligible for a refund or replacement:
- You must contact us within 14 days of delivery
- You must provide photo evidence of the issue
Refunds will be issued to the original payment method after approval.
Shipping costs are non-refundable.
To request a refund or replacement, please contact us at:
Email: info@klugberg.com